Enterprise Issue Management, Workflow-Based Resolution Tracking, and Performance Analytics Platform
Resolve issues detected in manufacturing, R&D, and field operations through structured workflows. Product-based classification, multi-level approvals, part change tracking, root cause analysis — compliant with industry standards, all in one platform.
Product
KXP Issue & Resolution Management Platform
Category
Quality Management / CAPA
Compliance
IATF 16949, ISO 9001, AS9100
Integration
Active Directory, Email
Deployment
SaaS or On-Premise
Target Industries
Defense, Automotive, Aerospace
Core Capabilities
From issue detection to root cause analysis, from resolution to effectiveness verification — 10 core capabilities.
Issue Registration & Classification
Automatic issue numbering, multi-dimensional product/vehicle-based classification, priority and status management, file/photo attachments, dynamic conditional fields.
Structural traceability through Product → System → Activity hierarchy.
Configurable Workflow Engine
Unlimited process definitions, sequential steps, approval/information assignments, rejection/return loops, parallel process branching.
A true BPM engine with conditional fields, approval rules, and rejection loops.
Multi-Level Approval Hierarchy
Role or person-based assignment. Three approval modes: At least 1 / At least half / All. Approval duration monitoring and delay detection.
Full documentation of who approved what at which stage — audit compliance.
Permanent/Temporary Resolution & Part Tracking
Permanent and temporary resolution distinction, part number/serial number/revision-based resolution documentation, effectiveness verification.
Structural recording at part number level — MIL-STD and IATF 16949 compliant.
Product/Vehicle-Based Issue Tracking
Vehicle model, type, variant definitions. System classification. Analysis in product-system-activity three-dimensional matrix.
Operational visibility across vehicle model → subsystem → manufacturing activity.
Organization Structure & Access Control
Directorate → Unit → User hierarchy, multiple role assignment, page-level permission types, Active Directory synchronization.
Mirrors actual company organization for accurate routing.
Dashboard & Performance Analytics
Directorate-level issue breakdowns, priority matrix, aging chart, 15/30/60-day performance thresholds, real-time updates.
Management-level decision support through aging analysis and directorate performance.
Notification & Escalation System
Automatic email notifications, pending approval reminders, configurable threshold periods, HTML summary reports.
Proactive escalation that detects delays and sends threshold-based reminders.
Reporting & Audit Trail
Issue detail and process step reports, full version history, audit log, URL and query-based log records.
Full traceability required by IATF 16949 and AS9100 audits.
Dynamic Form Structure & Conditional Fields
Dynamic detail fields based on vehicle type and activity, required field marking, lookup lists, versioning.
Eliminates the need for separate configurations for different product lines.
Workflow Design & Approval Processes
Define different approval and resolution processes for each issue type, accelerate with parallel workflows.
Industry Applications
Solutions tailored to the quality and compliance requirements of different industries.
Automotive Manufacturing
Production line issues, supplier quality management, customer complaints. IATF 16949 compliant 8D process management, vehicle/model-based issue classification.
Defense Industry
Issue tracking for critical products like armored vehicles and weapon systems. MIL-STD compliant full audit trail, project/contract-based issue isolation.
Aerospace
AS9100 compliant issue and corrective action management. Configuration management integration, flight safety critical escalation.
Heavy Industry & Machine Manufacturing
Quality deviations in production, supplier-sourced material issues, factory maintenance and failure management.
Energy & Infrastructure
Power plant equipment failures, regulatory compliance requirements, field operations issue reporting.
Pharma & Medical Devices
GMP compliant deviation and CAPA management, FDA/EMA regulatory requirements, product recall process management.
Deployment Models
Choose SaaS or On-Premise based on your needs.
SaaS (Cloud)
- Rapid deployment, lower initial cost
- Automatic updates and maintenance
- Access from anywhere (web-based)
- Scalable infrastructure
On-Premise
- Data sovereignty and full control
- Isolated operation within corporate network (critical for defense)
- Native Active Directory integration
- Customization flexibility
Reference
Otokar
Defense & Automotive Issue Management
Issue detection in defense and automotive R&D/manufacturing processes, multi-level approval workflows, part change tracking, permanent/temporary resolution management. Vehicle model and system-based issue classification, directorate performance analysis, full audit trail.
Digitize Issue Management
Resolve issues through structured workflows with the KXP Issue & Resolution Management Platform. Ensure compliance with industry standards.