Otokar: Defense & Automotive Issue Management
KXP Issue & Resolution Management Platform
5,500+ employees, exports to 60+ countries including NATO nations — structured issue management, multi-level approvals, and part change tracking across defense and automotive product portfolios.
Client
Otokar
Industry
Defense & Automotive
Employees
5,500+
Product Portfolio
Armored vehicles, buses, trucks
Platform
KXP Issue & Resolution Management
5.500+
Employees
60+
Export Countries
NATO
Compliant Quality
IATF
16949 Certified
Challenges
Key issues Otokar faced in defense and automotive manufacturing/R&D operations.
Manual and Fragmented Issue Tracking
Issues were tracked through email chains, Excel spreadsheets, and physical forms. Without a centralized digital platform, status, resolution progress, and responsibilities could not be monitored in real time.
Lack of Classification Across Product Portfolio
Defense vehicles and commercial vehicles were mixed in the same issue list. Structural classification by vehicle model, subsystem, and activity was not possible.
Multi-Level Approval Delays
Processes requiring multi-stage approvals from engineering, quality, production, and project management directorates were handled via email, causing delays and authority ambiguities.
Missing Part Change Traceability
Structural records of part changes in defense vehicles (old/new part numbers, serial numbers, revision information) were not maintained. Could not be provided during NATO audits.
No Permanent/Temporary Resolution Distinction
Emergency interventions (temporary fixes) could not be distinguished from permanent solutions based on root cause analysis, and conversion tracking was not possible.
KXP Solution
Purpose-configured platform for Otokar's defense and automotive R&D/manufacturing processes.
Vehicle/Product-Based Issue Classification
- Issue registration by vehicle model (armored vehicles, buses, trucks)
- Classification across subsystem (engine, chassis, armor, electronics) and activity dimensions
- Conditional detail fields by vehicle type
- Automatic issue numbering and recurring issue referencing
Multi-Level Workflows
- Separate process definitions for each issue type
- Sequential step-based process design — different approval rules at each step
- Flexible approval modes: At least 1 / At least half / All approvers
- Rejection/return mechanism and parallel process branching
Permanent/Temporary Resolution & Part Tracking
- Permanent and temporary resolution distinction
- Part-level documentation: part no, serial no, revision, publication number
- Resolution implementation date and effectiveness verification
- Recurrence check mechanism
Organization Structure Integration
- Directorate → Unit → User hierarchy reflected
- Unit manager assignments and responsibility definitions
- Role-based access control
- Automatic Active Directory user synchronization
Dashboard & Notifications
- Directorate-level issue breakdowns and monthly trends
- Issue aging analysis and 15/30/60-day thresholds
- Automatic email notifications and approval reminders
- Automatic escalation for delayed approvals
Reporting & Audit Trail
- Issue detail reports and process step reports
- Full version history — every change recorded
- Audit log — all user actions logged
- NATO and IATF 16949 audit-ready traceability
Results
| Metric | Before | After |
|---|---|---|
| Issue resolution time | 10-15 business days (manual) | 3-5 business days (structured workflow) |
| Issue classification | Flat list, no categories | Vehicle → System → Activity triple matrix |
| Approval process visibility | Email chain, status unclear | Real-time step-by-step approval tracking |
| Part change records | Scattered documents | Structural: Part No, Serial No, Revision |
| Audit preparation time | Weeks of compilation | Instant report and log access |
| Notification mechanism | Manual follow-up | Automatic email + escalation |
Additional Outcomes
Digitize Your Manufacturing and R&D Issue Management
Resolve issues through structured workflows with the KXP Issue & Resolution Management Platform. Ensure compliance with industry standards.